Ratings & Reviews

Overall Rating

5(103 reviews)99% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

Resident Reviews

Love the staff- very profes...Review From Modern Messagesubmitted by Allison S. - |Recommended: YesLove the staff- very professional and always on top of things. This is my second time around with this community. Heather community manager is amazing he has been her for about 28 years- the rock and glue that holds this place together.
Very nice area and atmosphe...Review From Modern Messagesubmitted by Tyler R. - |Recommended: YesVery nice area and atmosphere. Very quiet and the surrounding area to the apartments is very nice and convenient. While I am a college student, I did not want to live in a community that was known for loud parties - need to study.
Great place to live. Respec...Review From Modern Messagesubmitted by David T. - |Recommended: YesGreat place to live. Respectful and courteous neighbors. Any maintenance issues are taken care off in a timely manner. Staff are willing to work with you on any issues you may have.
A nice, quiet community wit...Review From Modern Messagesubmitted by Catherine B. - |Recommended: YesA nice, quiet community with friendly staff members who respond quickly. My one complaint would be that rent continues to increase without any new amenities or updates.
I love the convenience of b...Review From Modern Messagesubmitted by Loretta R. - |Recommended: YesI love the convenience of being centrally located in West Athens.. it only takes minutes to get to downtown Athens. The staff here Serene at Woodlake are wonderful
The staff is always willing...Review From Modern Messagesubmitted by Abby J. - |Recommended: YesThe staff is always willing to help with any of my questions or concerns. Melissa has been particularly helpful even when she’s out of the office.
response from property -Abby, thanks for taking the time to share how pleased you are with the courteous, responsive service provided by Melissa and the rest of our team. Your 5-star feedback means a lot!
Clean, quiet, and well kept...Review From Modern Messagesubmitted by Michael S. - |Recommended: YesClean, quiet, and well kept. Perfect for small families. Pool is nice. Very convenient location to both downtown and Watkinsville shops. Feels like you live in a neighborhood that has an apartment complex in it
response from property -Michael, we love your description of our peaceful, well-kept environment as "a neighborhood," which can perfectly suit small families. We appreciate you being here and thank you for such affirming feedback.
I love the community and th...Review From Modern Messagesubmitted by Robert W. - |Recommended: YesI love the community and the area feel a very safe. The office and maintenance a staff are always prompt and friendly in any correspondences.
response from property -Robert, thank you for sharing that you feel peace of mind and entirely at home in our well-kept community. We also appreciate your compliments for our responsive, helpful office and maintenance teams. It's great to have you here.
Extremely well-kept apartme...Review From Modern Messagesubmitted by Martha P. - |Recommended: YesExtremely well-kept apartment community with a lovely mix of residents. There are singles, married couples, grandparents and children. Super-quick maintenance and wonderful pool.
response from property -Martha, it makes us smile to see that you're so pleased with the multiple-generations of neighbors in our well-maintained community. Thanks for the excellent review.
Love it - safe, just enough...Review From Modern Messagesubmitted by Victoria H. - |Recommended: YesLove it - safe, just enough amenities, but can’t believe they want to increase our rent to renew when they’ve done nothing to make the place better.
response from property -Victoria, we're happy to read that you love living in our peaceful community with all the right amenities. However, we want you to be entirely comfortable here. Please come by the office to talk about our transparent pricing policy as well as any improvements you'd like to see. We aim to complete your satisfaction in your home.
It's a beautiful and quiet ...Review From Modern Messagesubmitted by Arielle C. - |Recommended: YesIt's a beautiful and quiet gated community with friendly staff and great amenities. The community is clean and modern with updated features.
response from property -Arielle, we're grateful to receive your 5-star comments telling us how much you enjoy the beauty and peace of mind in our updated, well-kept community. Thanks for acknowledging our courteous team too. Your excellent review means a lot to us.
Living at Serene at Woodlak...Review From Modern Messagesubmitted by Brenton H. - |Recommended: YesLiving at Serene at Woodlake has been a great experience. The staff is friendly and helpful, the maintenance crew is knowledgable and prompt, and the location is perfect for me.
response from property -Thank you for the review. We hope that you continue to enjoy calling our community home.
Quiet community with nice n...Review From Modern Messagesubmitted by Rebecca A. - |Recommended: YesQuiet community with nice neighbors Peaceful and surrounded by trees. The maintenance has been helpful when I needed to have my AC fixed same day . The online portal is helpful and easy to use.
response from property -Rebecca, we appreciate the 5-star feedback about our peaceful community with friendly neighbors and a responsive maintenance team. Our goal is for you to be satisfied and happy here for a long, long time.
Everyone in the office is s...Review From Modern Messagesubmitted by Brandi T. - |Recommended: YesEveryone in the office is super friendly and always willing to help no matter the problem Heather really cares about her residents and it shows
response from property -Brandi, it's a joy to see your 5-star feedback about Heather and everyone on our office team. They always do their best to provide top-notch service. Thanks for being part of our beautiful community.
It's possible I'm just new ...Review From Modern Messagesubmitted by Thomas J. - |Recommended: YesIt's possible I'm just new to moving apartments and such, but it felt like getting all the paperwork and making sure everything was in order was more difficult than necessary. That said, the apartment was super clean on move in, the space is awesome, the community is great. We love it
response from property -Thomas, it's great to hear that your move-in was smooth and that you love your home and our beautiful community. Still, we want you to be entirely satisfied, and your comments about difficulty with the required paperwork may indicate that we need to improve. We're adding your feedback to our meetings to see if we can streamline some of our processes. Thanks for your great review, and welcome to your new home!