Ratings & Reviews

Overall Rating

5(120 reviews)99.2% of customers recommend this property

Rating Per Category


Resident Reviews

Review From Modern Messagesubmitted by Laura S. - |Recommended: YesI really love my apartment ... — I really love my apartment and the community, but the office staff can be unresponsive and difficult to get in touch with. I’ve called more than once in a week during normal business hours and haven’t been able to get in contact with anyone.
Review From Modern Messagesubmitted by Arielle C. - |Recommended: YesI love living here. The com... — I love living here. The community is wonderful and the buildings are new and in great condition. The apartment staff are all friendly and more than happy to help with any problem. They also occasionally have events in the front office which can be fun
Review From Modern Messagesubmitted by Brandi T. - |Recommended: YesThe staff is quick to addre... — The staff is quick to address any problems that i may have or that may come up. Everyone is very friendly and helpful. The complex is clean and quiet
response from property -Brandi, we are pleased to hear that your apartment home is meeting all of your needs and that our team has been quick and attentive. Thank you for your review! Please feel free to visit our office if there is anything we may do for you.
Review From Modern Messagesubmitted by Lucy B. - |Recommended: YesWant to have the most wonde... — Want to have the most wonderful staff to help you anytime And, move into a community that is beautifully appeasing with a large lake, geese and walking trails Then, Serene at Wood Lake is your ideal place to call home. I highly recommend this community to anyone moving that would like a peaceful and inviting place to live
Review From Modern Messagesubmitted by Aria J. - |Recommended: YesGreat place to live Staff ... — Great place to live Staff are friendly, helpful, and nice. Upkeep is timely too. Quiet neighborhood. I like that it is a gated community as well.
Review From Modern Messagesubmitted by Bethany T. - |Recommended: YesI have loved living here so... — I have loved living here so far. The staff are very nice and helpful, and the community is very safe I would recommend this apartment complex to anyone.
Review From Modern Messagesubmitted by Adrianne R. - |Recommended: YesJust moved in recently and ... — Just moved in recently and already really enjoy it. The staff is helpful. The apartment quality is great, and best of all it feels like a little home. Highly recommend.
response from property -Thank you, Adrianne, for your review and recommendation. We are happy to have you here. If there is anything you need as you settle in, please let us know.
Review From Modern Messagesubmitted by Erica G. - |Recommended: YesQuiet community. I really d... — Quiet community. I really don’t like staying above or below anyone, but I don’t hear much noise from my neighbors. I love the the community is like a tucked away treasure.
response from property -Your description of our beautiful, peaceful community as a "tucked away treasure" made our day. We're delighted to know how much you love living here.
Review From Modern Messagesubmitted by Catherine B. - |Recommended: YesI've lived at Serene for a ... — I've lived at Serene for a few years now, and it has been a great experience The staff has been friendly and responsive and the neighborhood is quiet and well maintained.
response from property -Catherine, thank you so much for sharing your praise of our community and service! We're really proud of the lengths our team members go to in order to ensure residents are enjoying the best possible living experience.
Review From Modern Messagesubmitted by Lauren C. - |Recommended: YesOverall I enjoy living here... — Overall I enjoy living here. I have had some problems with some neighbors being noisy. I'm happy that management has installed a system to secure delivered packages.
response from property -Lauren, it is lovely to hear that you're enjoying your experience in our community as well as our package delivery system. We are sorry to learn that your apartment home hasn't been as quiet as you would desire. Please reach out to us at serene@trinity-pm.com with more details so that we may look into this matter and work toward finding a solution. We are always happy to reach out to our residents with reminders of our noise policies if needed in order to ensure the comfort of all of our residents. Thank you for the review!
Review From Modern Messagesubmitted by Robert W. - |Recommended: YesI’ve enjoyed my over two ye... — I’ve enjoyed my over two years of living at Serene at Woodlake. The community is relatively safe and quiet. The staff are always helpful and friendly.
response from property -We really appreciate your high praise for our community, Robert. We're delighted that you enjoy our peaceful community that our wonderful team works so hard to maintain. Thank you for choosing us as your home.
Review From Modern Messagesubmitted by Katherine J. - |Recommended: YesVery quiet atmospherewith a... — Very quiet atmospherewith a clean living area. Residents are very friendly. This is also dog friendly. There is a small dig park that allows some off leash play time.
response from property -Katherine, we're delighted to hear that our pet-friendly policies and quiet atmosphere have been a great fit for you. We appreciate you taking the time to share your fantastic feedback and review.
Review From Modern Messagesubmitted by Edward B. - |Recommended: YesQuiet, beautiful, great nei... — Quiet, beautiful, great neighbors and staff. Best apartment community ive lived in by far. I live with my coworker. Pay a cheap amount to live in a very nice apt. Clean, no promblems woth anything. Nothing needs to be fixed just perfect.
response from property -Edward, it is lovely to read your glowing review! We are thrilled that you're finding our community comfortable and reasonably priced. Thank you for the positive feedback and the compliments to our team.
Review From Modern Messagesubmitted by Abigail H. - |Recommended: YesI love it here. The office ... — I love it here. The office staff is so friendly, and the place is safe, clean, and quiet. I feel so at home Everything is well maintained, the people are nice, and it’s a great place to be.
response from property -Your excellent feedback makes our day, Abigail. Nothing makes us happier than to know that our residents enjoy our well-kept, peaceful community with a friendly customer service team. We hope you keep feeling right at home here for a long time.
Review From Modern Messagesubmitted by Melanie R. - |Recommended: YesIt is nice and quiet here. ... — It is nice and quiet here. The rooms could be larger but are sufficient. It is nice that the community is gated. Other residents seem to be nice.