Ratings & Reviews

Overall Rating

5(120 reviews)99.2% of customers recommend this property

Rating Per Category


Resident Reviews

Review From Modern Messagesubmitted by Brandi T. - |Recommended: YesEveryone in the office is s... — Everyone in the office is super friendly and always willing to help no matter the problem Heather really cares about her residents and it shows
response from property -Brandi, it's a joy to see your 5-star feedback about Heather and everyone on our office team. They always do their best to provide top-notch service. Thanks for being part of our beautiful community.
Review From Modern Messagesubmitted by Thomas J. - |Recommended: YesIt's possible I'm just new ... — It's possible I'm just new to moving apartments and such, but it felt like getting all the paperwork and making sure everything was in order was more difficult than necessary. That said, the apartment was super clean on move in, the space is awesome, the community is great. We love it
response from property -Thomas, it's great to hear that your move-in was smooth and that you love your home and our beautiful community. Still, we want you to be entirely satisfied, and your comments about difficulty with the required paperwork may indicate that we need to improve. We're adding your feedback to our meetings to see if we can streamline some of our processes. Thanks for your great review, and welcome to your new home!
Review From Modern Messagesubmitted by Kristen S. - |Recommended: YesSo far it has been really g... — So far it has been really great living here. The apartment is nice and the community is quiet. The location and neighborhood of the complex is awesome Sometimes the staff in the office can be hard to get in touch with if you are out of state.
response from property -Kristen, thanks for sharing how much you enjoy living in our peaceful, well-located, beautifully tended community. Still, we're sorry to hear that you've experienced trouble reaching us when you're out of state. When you have time, we invite you to drop by the office so we can talk through what's happening and find a solution. We look forward to ensuring that you reach us promptly when you need us.
Review From Modern Messagesubmitted by Edward B. - |Recommended: YesVery quiet with friendly ne... — Very quiet with friendly neighbors. No drama or crazy stuff happening. Love the apt. No problems at all with the apt. No bugs problema like my last. Big upgrade.
response from property -Edward, we appreciate your giving us five stars for your beautiful apartment along with our community's peaceful, friendly vibe. It's wonderful to have you here.
Review From Modern Messagesubmitted by Tanisha P. - |Recommended: YesThe management team is welc... — The management team is welcoming. The apartment was extremely clean before move in. We can always contact someone at the office when we need too.
response from property -Tanisha, it's great to get your compliments about our friendly, responsive team. Thank you for communicating how pleased you were with your apartment upon move in. Still, we want you to be entirely happy in our lovely community. So if we can do something to lift your rating even higher, just stop by the office and let us know. We're so happy that you're at home here.
Review From Modern Messagesubmitted by Maya R. - |Recommended: YesIt has been great so far. T... — It has been great so far. The community is lovely. The people have been helpful. There were a couple of things that I wanted fixed in my apartment, but overall everything was clean and easy for me.
response from property -Maya, thanks for letting us know that you're having a great experience in our beautiful community. Our courteous, helpful team enjoys promptly taking care of any maintenance issues like the ones you reported. If there is anything we can do to push your satisfaction to an even higher level, just stop by the office. We're happy to have you here.
Review From Modern Messagesubmitted by Theo*@*.Com - |Recommended: YesThis is a nice, quiet place... — this is a nice, quiet place to live. management is very good and the people here are friendly. we really like living here. I recommend it to my friends.
response from property -Theo, we're glad that you like our quiet community with its expert team and friendly neighbors. If there is a suggestion for how we could nudge your rating all the way to five stars, just stop by the office and let us know. Keep enjoying your peaceful home and thanks for the kind review.
Review From Modern Messagesubmitted by Jennifer K. - |Recommended: YesSerene at Wood Lake is a cl... — Serene at Wood Lake is a clean community with a gated entrance which makes me feel much more secure. It also has a pond with ducks and a family area It’s also kept very clean and everyone has always been very friendly.
response from property -Jennifer thank you for the fantastic review. We can tell that our quiet, clean, family-friendly community with ducks and a pond is precisely your cup of tea. We're so glad you live here!
Review From Modern Messagesubmitted by Elizabeth B. - |Recommended: YesI love this area. It’s in a... — I love this area. It’s in a really great location in Athens and convenient to everything that I need to get to, and the community is pretty. There is noise from an apartment in the next building with loud dogs as well as the person above my apartment is very noisy, but other than that, the community is great.
response from property -Elizabeth, it's good to see that our attractive community in its convenient location suits you. We regret that you're bothered by noise from neighbors. We encourage all of our residents to be mindful of each other, and we'll talk with your neighbors about maintaining peace in the community. If this remains an issue, please call us at 952-944-8555 or visit the office so we can determine next steps. We want you to feel completely satisfied here. Thank you for the review.
Review From Modern Messagesubmitted by Allison S. - |Recommended: YesLOVE on sight management an... — LOVE on sight management and the community they foster. This is my second time living in this community. Old owners were amazing. Hate the “corporate feeling” from the new owners, not the best at all.
response from property -Allison, thanks for sharing that you came right back to our great community after you lived elsewhere. You're in a perfect position to appreciate how strong the feeling of community is here. However, we'd like learn more about the reason for your dissatisfaction with our management team. At your convenience, please email us at serene@trinity-pm.com, so we can initiate a conversation. We're grateful for the 5-stars, and it's good to have you back!
Review From Modern Messagesubmitted by Sally C. - |Recommended: YesNicely maintained, well app... — Nicely maintained, well appointed pool area, with lounge areas. Dog run area is too small. Needs a small basketball court with a hoop net of course. Quiet neighborhood.
response from property -Sally, thank you very much for the 5-star feedback. We like getting your check marks for our well-maintained pool and lounge areas. And we are grateful for your suggestions to expand the dog run and add a small space to practice basketball. We appreciate you!
Review From Modern Messagesubmitted by Catherine B. - |Recommended: YesI've lived at Serene for al... — I've lived at Serene for almost two years and have enjoyed every minute. The only thing I would change would be the rent increases-or at least some updates if rent is going to increase.
response from property -Catherine, thank you for your kind review. Please let us know if there is anything else we can do for you; we are more than happy to help!
submitted by Wesley E. - |Recommended: YesGreat place to live — The property is in an excellent location, very close to shopping and highways. The neighborhood is very peaceful and safe.
response from property -Thank you for your review. We hope you continue to value our convenient location and nearby attractions.
submitted by Kenneth T. - |Recommended: YesQUIET PROPERTY — The best thing about living on this property is that it is a quiet neighborhood and well maintained. I truly enjoy living here.
response from property -Thank you for the review. We hope that you continue to enjoy calling our community home.
Review From Modern Messagesubmitted by Anna J. - |Recommended: YesSo peaceful Very clean, I ... — So peaceful Very clean, I never see any bugs. Nice neighbors. Informative landlords. Great amenities. Repairs are fixed very quickly. Love living here
response from property -Anna, your fantastic review about literally everything put big smiles on our faces. Thank you for your awesome feedback. It's a delight to have you here.